Your profile

Your profile is the one record in Teralo that belongs to you rather than to a project or an organisation. It holds your name, your photo and how people reach you, and it travels with you into every project and every organisation you join.

Open it from your name at the bottom of the sidebar, then Account. The long way is Settings, then Account, then Profile.

The page is five cards, top to bottom: Account (your user ID and your sign-in email), Organisation (your active organisation and every other one you belong to), Profile (the fields you can edit), Avatar, and a Danger zone holding one button.

Your user ID

The first row on the page is a short identifier with a copy button beside it. It is not something you need day to day, and it is the one thing support will ask for, because it names your account exactly where your name and email might match somebody else's. Copy it into a support request rather than describing yourself.

Your email does two jobs: it is how you sign in with a password, and it is where every notification Teralo sends you goes. There is only one, so changing it moves both.

Use the pencil beside the address. Teralo emails a six-digit code to the new address, which is what proves you can receive mail there, and the change lands when you enter it. The code is good for fifteen minutes. If the address is already in use by another Teralo account, the change is refused.

You cannot change your email while a Google or Microsoft account is linked to yours. Sign-in with those providers is keyed on the address they hold, so Teralo sends you to Security & Access to unlink first. See Security and two-factor authentication.

Name, job title and phone number

Four fields and a save button.

First name and Last name, two to thirty characters each. Fill these in. With neither of them set you appear to everybody else as "Guest", and your avatar falls back to initials it cannot build.
Job title, up to a hundred characters. Free text rather than a list, so write what you would put under your name in an email signature: Site Manager, Project Engineer, Contracts Administrator.
Phone number, checked as you type and stored in international form. It defaults to an Australian number and takes any country. The X beside the field clears it.

Nothing here is per project. Change your job title once and it changes everywhere you appear.

Date of birth

There is a date of birth field, and the note under it says what it is for: calculating your age. It is the same figure a site induction asks for.

Be aware of where it shows up. A project member who can see the Directory can open your card and read it, along with your email, your job title and your phone number. If that is not what you want, leave it empty: nothing on the profile page requires it, and the only thing you lose is the last tick on the checklist below. See Directory.

Your avatar

Your avatar is your profile photo, and the Avatar card takes a JPEG, PNG or WebP up to 5MB. Click the circle or drop a file onto it, then crop and zoom in the dialog that opens; the crop is round and square-sided, so a head-and-shoulders shot works and a landscape site photo does not. The X on the corner of the circle removes it again.

Your photo is what appears beside everything you do: mail, comments, approvals, the person cells in every register. Without one you get your initials on a plain tile, which is perfectly serviceable and much harder to pick out of a list of twelve.

Uploads are rate limited. If you are cropping the same photo over and over you will be asked to wait a minute.

What other people can see

Worth knowing exactly, because the profile page does not say.

Your name and photo appear beside every action you take, to everybody who can see that action.
Your email, job title and phone number are on your card in the project Directory, readable by any project member with permission to view it.
Your date of birth is on that same card.
Nothing else. Your password and your two-factor secret are never shown again once set, to you or to anybody else, and nothing on your profile is visible to somebody with no project or organisation in common with you.

Your profile and your site induction record

If you have been inducted onto a site, there are two records of you: your Teralo account and an induction worker record held by the organisation that inducted you. Teralo keeps the shared fields in step in both directions.

Saving your profile pushes your name, email and phone number onto every induction worker record linked to you, across every organisation. So correcting a misspelt surname here corrects it on the gate, on the sign-in board and on the induction register.

It also works the other way: an administrator editing your worker record writes the name and phone number back to your profile. Email is deliberately not synced back, because changing it needs the verification step above. See Inductions.

The Your profile pill

While your profile is incomplete a small Your profile pill sits at the bottom of the sidebar, just above your name, with a percentage on it. It counts four things, and job title is not one of them:

First name
Last name
Phone number
Date of birth

It disappears on its own at a hundred per cent. You can also dismiss it, and dismissing is permanent: there is no way to bring it back, so use the X only when you have decided you are not filling those fields in.

Your organisations, and which one is active

Below your email is the Organisation card. It lists every organisation you are a member of, with the role you hold in each, and marks one of them Active.

The active organisation is the one Teralo treats as yours right now. It decides which projects you see, which organisation-level tools you can open, and which organisation a thing you create belongs to. Most people belong to one and never think about this. If you belong to two, click any inactive one, or use Set as active on its row, and the page reloads into that organisation.

The same list is in the sidebar under your name, as Active Organisation, which is the quicker route once you know where you are going.

Two buttons at the bottom of the card:

Join Organisation searches for an organisation and sends its administrators a request. Requests you are waiting on appear on this card under Join Requests, and you can withdraw one from there.
Create New Organisation starts a new one with you as its administrator.

If you belong to none yet, this card says so plainly and points at those two routes. See Organisations and projects for what an organisation actually is, and Members and user applications for what happens at the other end of a join request.

Leave an organisation

The circled cross on an organisation's row leaves it, after a confirmation. You lose access to that organisation's projects, tools and documents.

You cannot leave your active organisation. Make another one active first, and if it is the only one you belong to there is nothing to switch to, so leaving is not the tool you want.

Delete your account

The Danger zone at the bottom of the page holds Delete Account. You have to type your own email address to enable the button, and the deletion is permanent and immediate.

It takes with it your profile and settings, every organisation membership, every project association and permission, every document and file you uploaded, and your mail correspondence and history.

It is not the way to leave a job. If you are moving on, an administrator removing you from the organisation is the right move: your work stays where the project needs it. Deleting your account is for closing your Teralo account for good.