Frequently Asked Questions
Quick answers to common questions about Teralo.
Getting Started
Account & Access
Quality & Safety
How do inspections work in Teralo?
Can I create custom inspection templates?
How do I set up a location hierarchy for inspections?
What's the difference between incidents, injuries, and observations?
How does the observation status workflow work?
What types of work permits can I manage?
What are Safe Work Method Statements (SWMS)?
Can workers sign on to method statements without a Teralo account?
How do Safety Data Sheets work?
How do I track equipment and PPE requirements?
Can I run reports on safety data?
Mobile & Desktop Apps
What platforms does Teralo support?
Where can I download the desktop app?
Where can I download the mobile app?
What features are available on mobile?
Can I take photos from the mobile app?
Does the mobile app work offline?
What keyboard shortcuts does the desktop app support?
Does the desktop app auto-update?
Can I use multiple tabs in the desktop app?
How do push notifications work on mobile?
Is my data synced across devices?
What are the minimum system requirements?
How do I sign out of a device?
Can't find what you're looking for?
Contact our support team for help with your specific question.
Contact Support