Teralo
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Getting Started FAQ

Common questions from new Teralo users about getting started with the platform.

What is Teralo?

Teralo is a construction management platform that helps project teams communicate and collaborate more effectively. It provides tools for document management, correspondence tracking, contract administration, and stakeholder communication.

What's the difference between a Guest and a Host?

Host accounts are for organisations that create and manage projects. Hosts can:

  • Create new projects
  • Manage organisation settings and branding
  • Invite team members and guests
  • Control billing and subscriptions
  • Configure permissions and templates

Guest accounts are for organisations that participate in projects created by others. Guests can:

  • View projects they're invited to
  • Access documents and correspondence
  • Participate based on their assigned permissions
  • Cannot create their own projects

How do I create an account?

There are two ways to join Teralo:

  1. From an invitation: Click the link in your invitation email and follow the sign-up process
  2. Direct sign-up: Visit teralo.co, click Sign Up, and choose your account type

After creating your account, complete your profile and verify your email address.

I didn't receive my invitation email. What should I do?

  1. Check your spam or junk folder
  2. Search for emails from "teralo" or the person who invited you
  3. Ask the person who invited you to resend the invitation
  4. Contact them to verify they used the correct email address
  5. If issues persist, contact Teralo support

How do I switch between projects?

Click on the organisation/project selector in the top navigation bar. This shows all organisations you're a member of and their projects. Click on any project to switch to it.

Can I be part of multiple projects?

Yes! You can be a member of multiple projects across different organisations. Your personal dashboard shows all projects you have access to.

What devices can I use Teralo on?

Teralo is accessible on:

  • Web browsers: Chrome, Safari, Firefox, Edge (desktop and mobile)
  • Desktop app: Available for macOS and Windows
  • Mobile: Web app works on mobile devices

Is my data secure?

Yes. Teralo uses industry-standard security practices including:

  • Encrypted data transmission (HTTPS)
  • Secure cloud infrastructure
  • Regular security audits
  • Role-based access control
  • Audit logging

See our Security page for more details.

How do I get help?

  • Help Center: You're here! Browse our guides and articles
  • AI Chat: Ask questions within your project using AI Chat
  • Support: Contact support@teralo.co for technical assistance
  • Account Manager: Enterprise customers have dedicated support

Can I try Teralo before committing?

Contact our sales team to discuss trial options and see a demonstration of the platform.