Delete Your Teralo Account
How to request deletion of a Teralo account and its data.
Last Updated: 12 October 2026
This page explains how to close your Teralo account and what happens to your information, as required for apps distributed on Google Play.
- Sign in at app.teralo.co, or open the Teralo app and sign in
- Open the account menu and choose Settings
- Find the Delete Account card and select Delete Account
- Enter your password and, if you use one, the code from your authenticator app, then confirm
Your account is closed as soon as you confirm. If you sign in only with Google, Microsoft or Apple, set a password in Security settings first, because closing an account asks for it.
Send an email to support@teralo.co with:
- Subject line: "Account Deletion Request"
- The email address associated with your Teralo account
- Your full name as it appears on your account
We will verify your identity and process your request within 30 days.
- If you are the only administrator of an organisation, hand it over to another member, or close it, first
- If your email address changed recently and an undo link sent to a previous address is still active, wait until it has been used or has expired
- Your email address, which is replaced with a placeholder, and your password
- Links to Google, Microsoft or Apple sign-in
- Your phone number, job title, employer, office location and address
- Your profile photo, including the stored copy, and your mail signatures
- Your authenticator secret and backup codes
- Every sign-in on every device, and any AI assistant you connected to your account
- Every organisation membership and all project access, and any application you made to join an organisation
| Data | What happens | Reason |
|---|---|---|
| Your first and last name, on records you created, such as mail, reports and approvals | Stays for as long as the organisation keeps the record | Those records belong to the organisation that hosts the project, which is usually required to keep them |
| Records and files you contributed to a project | Retained by the organisation as part of its project records | The organisation controls them, and you should ask it directly about removal |
| Personal documents you uploaded to your profile, such as licence and qualification scans | Not removed when you close your account | Ask support@teralo.co to remove them |
| A face sign-in template recorded on a project's worker record | Until consent is withdrawn or the organisation deletes the worker record | Described in the Privacy Policy |
| Product analytics events and the profile held by Teralo's analytics provider | Not removed automatically | Ask support@teralo.co to remove them |
| Transaction records | Up to 7 years | Tax and accounting compliance |
| Communications (support tickets) | Up to 2 years | Legal compliance and dispute resolution |
| Legal hold data | As required | Ongoing legal proceedings or investigations |
- Immediately: your account is closed, your sign-ins end, and the details listed above are removed
- Within 7 days: copies held in database backups age out, because daily backups are retained for seven days
- Within 30 days: requests made by email are verified and processed
- Download any documents or records you want to keep
- You will lose access to every organisation and project you have been invited to
- You cannot reopen the account yourself. Only Teralo support can, and a reopened account comes back empty, so you would be invited back into each organisation and set up your sign-in again
- If you only want to stop notifications, you can switch them off in Settings instead
If you have questions about the deletion process or need assistance, contact us:
Customer Success at Teralo support@teralo.co